Frequently Asked Questions

Ordering

  • All NZ schools and educational institutions have a pre-approved credit account with us. If you do not have an account or are unsure, simply click on this link and fill in the required fields.
  • When looking at prices on the website, please be aware that all listed prices are excluding GST. Tax is calculated at check out.

Delivery

  • Orders are processed the same day they are received. Goods are delivered via courier unless instructed otherwise by the customer.
  • Expected delivery times are 1-2 days for North Island orders, and 2-3 days for South Island orders. Please be aware that rural deliveries may face delays beyond our control, and some areas such as Waiheke Island do not fall under our Freight Free deliveries.

Freight and Fees

  • North Island orders less than $100 excl. gst - $8.70 + gst. Free freight for orders over $ 100 excl. Gst.
  • South Island orders less than $300 excl gst - $21.70 + gst. Free freight for orders over $300 excl gst.
  • All Diamond Customers will have free freight.
  • Bulky or Large Items (Scrum Machines, Gym Mats etc.), may incur an extra freight charge depending on size and area to be delivered. In these instances we will contact you when your order is placed to advise the extra freight cost prior to dispatch/delivery. You are also welcome to arrange collection of these items by your own freight company.

Returns

  • Products may be returned within 10 business days of delivery for credit or refund. Non-stock, custom made, and specially packaged products are non-returnable.
  • All freight costs in relation to returns are at the customer's expense.
  • Claims arising from damage or loss in transit must be made in writing within 7 days from the date of invoice.
  • All Back To School quotes and accepted orders between 1st November to 27th February are non-returnable unless the goods are faulty.
  • All goods at any other time will be subject to a $25 restocking fee for all goods totalling up to $250 (excl. GST). Goods totalling more than $250 before GST will incur a 10% restocking fee.

Safety

  • With the new standards for art suppliers for children ages 12 and under, EEL is committed to providing schools and early learning centres with products that fully comply with New Zealand regulation.
  • We are happy to provide Safety Data Sheets (SDS) for any products you are interested in. Please don't hesitate to ask.